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CLIENT COMPLAINTS PROCEDURE
PARIS PARADISE CLIENT COMPLAINTS PROCEDURE
Paris Paradise is committed to producing and delivering products and services of the highest standard, but we do understand that sometimes things can go wrong.
If you have a concern or are dissatisfied in any way, we will do our best to help resolve the situation in a fair and transparent way
Paris Paradise will investigate all complaints competently, diligently and impartially obtaining additional information as and when necessary.
Every complaint will be assessed fairly, consistently and promptly taking into account all relevant factors to ensure a fair outcome for you.
CONTACT US
If you have a concern with either your vehicle or the service you have received from your Paris Paradise Dealership, please contact us by your preferred method from the list below.
Write to us at:
Client Relations Department
Paris Paradise Limited
27 Old Gloucester Street, London, England, WC1N 3AX
International
OUR COMMITMENT TO YOU
We will thoroughly investigate your complaint and offer a fair response that will take into account all the information available to us.
We aim to close 50% of our customer complaints within 7 business days.
More complex cases may take longer and the team will keep you updated on an agreed timely basis.
We will explain our decision and agree a course of action with you, in a way that is fair, clear and not misleading and offer remedial action or redress if required.
WHAT YOU WILL NEED TO PROVIDE
Your name and address
Details of how we can contact you and how you would like to be contacted
A clear description of your complaint
Copies of any supporting documentation
What you would like us to do to rectify the situation